Shipping, Refund & Return Policies

SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered.
 
We can ship products anywhere in the United States. We ship using the United States Postal Services and add a handling fee which we incur during the processing of each order. When you place an order, items in stock will typically ship out in within one business day. Your order should arrive in 4-5 business days. We will promptly inform you of any problems regarding shipping addresses or other issues.

Shipping Charges

Alaska and Hawaii may incur additional shipping charges.

 

RETURN, EXCHANGE POLICY, CANCELLATIONS

Return Policy
Due to the nature of the product, Kingmade Jerky does not allow returns of product for a refund. Any claims for incorrect orders must be received within 2 business days of receipt of package.
 
If you are returning product because it was incorrect


- the items must be returned for exchange within 15 days of original purchase
- items and packaging must be received in new condition (bags cannot be opened)
- the original manufacture's packaging must not be damaged
- packaging must include all original items, manuals etc.
- return authorization number must be clearly marked on the shipping box
- return package must include copy the original invoice or sale receipt


Before returning a package, you will need to contact Kingmade Jerky to receive “return authorization number.” Please place on package you are returning.

Questions: e-mail returns@kingmadejerky.com.  

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method with the return authorization number to the address below:

TCG Continuum
Reference: Kingmade Jerky Returns
3423 SOUTHPARK PLACE, STE. B
GROVE CITY, OH 43123
 
Cancellations
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled.